Building up company knowledge,
structuring it for success

A company’s knowledge is its most precious commodity. It needs to be identified, structured, preserved and systematically developed – especially if there has been little or only inefficient cooperation between divisions in the past.
Project and Knowledge Management

The project

Following the 2010 World Cup, a leading sports association with global operations wanted to compile its experience, knowhow and methodology, and use this combined information to develop senior- and junior-level manuals for all function-specific topics as reference material for organising subsequent events.

The challenge

  • The 25-plus divisions had never collaborated in the past and there was no standard application of the cross-organisational requirements on project and knowledge management.
  • The project manuals’ objective was to support the development and communication of project requirements and the effective implementation of event contracts.

Our solution

  • Verify and validate the information in all project manuals
  • Optimise all manuals: standardise the structure, style, consistency of content, cross-references and terminology – for individual documents as well as for the knowledge databases we designed
  • Align them with existing framework contracts and standard practices at major football events
  • Develop a project plan and model for follow-up dynamic digitalisation measures

The result

  • Integrated analysis and preparation of all World Cup project manuals
  • Consistent wording and documentation of all requirements, processes and methods
  • Facilitated execution of World Cup tournaments in terms of organisation and planning as well as the implementation of infrastructure and service requirements

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